Testimonials from around the Web
Dupps Plumbing, Inc.
4.8 Stars - Based on 174 User Reviews
Linda Hartmann
11/22/2024
Our service man had to be a detective to find the source of the leak, which was coming out onto the floor on the other side of the shower wall. It was not the shower, but a nail through a pipe from the original build 7 years prior (apparently the nail sealed itself into the pipe until it rusted out). He did a great job and completed the job efficiently. I would definitely recommend this company.
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Rod Sidley
11/22/2024
I am an Architect with a construction company and I hire Dupp’s Plumbing for all of my projects. The primary reason is that once they start, they stay on the job until they are done. Also, their service department always helps when one of my clients is in an emergency situation.
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Jerry Rex
11/06/2024
Of course, when you have guests in town, the kitchen sink decides to back up. Called Dupps and they scheduled me for the same afternoon. Dan got here earlier than expected (text notification alerted me when he left the other job) and he was incredibly thorough. He have me exact pricing on everything before he started and he tested everything before he left. Very pleased with Dupps and Dan was terrific.
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John Kinsella
10/25/2024
I asked Dupps Plumbing to come and replace 10 old bad water valves (1/2” water “stops”) . A Journeyman Plumber and Apprentice were dispatched and finished the work on the same day. In the day of specialization, having a dedicated staff of tradesmen is better than a gamble from an HVAC company. 😃😃😃😀😀✅
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Jen Williams
10/05/2024
Dupps had someone at my house within 2 hours to replace my water heater. Bryan did an amazing job explaining everything in great detail. He went above and beyond cleaning my softener & walking me through how to properly use it. This is a top notch company you can trust 100% to provide best in class service.
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Stan Lloyd
9/20/2024
Bryan replaced our main water shutoff valve and our pressure regulator today. The old valve was leaking, and the regulator was clogged with calcification so our water flow would slow way down whenever we had multiple faucets running at once. The work was done quickly, and everything works great now. Bryan couldn't have been more professional - he explained everything including the "why" behind it, and he took his time to answer all my questions. While he was checking things he even cleaned out a clogged faucet aerator, and he gave some suggestions about the best way to change some things around when we replace our water heater in the future. He cleaned things up so well inside and out that it looks like he was never even here. It was a pleasure working with him, and I'd definitely reach out to him again for our future plumbing needs.
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Matt Anacker
8/20/2024
Recently had to replace our water heater. Never a fun thing to have to purchase, but Dupps Plumbing did a great job. They provided clear options and pricing. They arrived on time (called ahead) and were friendly, communicated clearly, knocked out the work, cleaned up and made sure we were happy with the job. I feel very comfortable recommending them based on the great service we received.
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Lauren Hom
5/24/2024
My Google account is under this name, so you may not know who this review is really from. Let's just say it's the second time we called Dupps Plumbing for work because we loved what they did the first time. We had an appt May 23 at 8:30 am. The young man is thorough, knowledgeable, kind, and even did things outside his scope of plumbing. Matter of fact when installing the air sink disposal button, think he had to do a bit of research. Could be wrong, but nonetheless, great service and we will use Dupps again. If only more pluming companies hired talent like this young man, it would elevate this vocation's image. Please keep this young man, and reward him for his talent, style, approach, and customer service. Bravo job!!
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Laura Maxwell
5/13/2024
The folks at Dupps are so pleasant, courteous and professional. They stuck with us through a lengthy basement DIY remodel and were always available to come out within a couple of days of us calling. The work they did was top notch and they left our house clean when done. I highly recommend Dupps.
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Deborah Dean
4/24/2024
Mark and another employee used the Jetter to clear our main drain. They were very professional and allowed this old lady to watch as he ran the camera through the lines. He explained everything I was seeing with patience and friendliness. I very much appreciate kindness when I see and experience it. Very thankful for people who touch my life as these two men have. I would highly recommend Dupps for any plumbing repair needs.
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Tim Van Roekel
11/22/2023
Dupps Plumbing is outstanding in every way. I called with a leaking water heater. Dupps was onsite within 2 hours and replaced it the next day. Bryan and his partner were very professional and meticulous in their removal and installation work. They left me with a better installation than the original, and they taught me how to care for my new water heater. I highly recommend Dupps and I will use them again.
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Chris Scheidt
8/29/2023
Dupps Plumbing is loyal, passionate, and professional. They are the definition of a true partnership that not only cares about their customer service, but cares deeply about the suppliers they work with to ensure they are only giving their best when taking care of the customer. We could not be any happier to have them as a customer of Keidel!
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Bruce Ibold
8/22/2023
We had a rental property with a leak in the pipes in the wall that our maintenance guy did not feel comfortable repairing due to old iron pipes. We called Dupps and the tenant said the plumbers (Dan and Barclay) were very nice, professional and had the pipes replaced quickly with very minimal damage to the wall and cleaned up nicely after themselves. We would use them again when needed.
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Caroline Cockrell
9/17/2022
Late on a Friday afternoon, we were told by Duke that our gas would be shut off due to a gas leak somewhere in our house. We had plumbers in our house multiple times checking the lines and searching for the source of an occasional faint gas odor. We called Dupps Plumbing in hopes of an emergency appointment. John at Dupps called around and one of his plumbers responded to our house within the hour. Shelby, the plumber, was very professional and very thoroughly checked for the leak. He an John returned the next morning and completed the repair. Duke Energy tested their repairs and found no issues. Our gas was turned back on less than 24 hours after it was shut off for the leak. I highly recommend Dupps for their gas line repairs.
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Mike
1/17/2021
Called and told them what I needed done and was given a ballpark estimate range over the phone. They were able to come out within a couple hours and complete the job within a couple hours, very good and quick service. Giving 4 stars because the price was hiked up quite a bit higher than even the top end of the estimate.
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Betty Newton
1/17/2020
We called on Martin Luther King day ,they were the only one that respond .I was do thankful how quickly they respond .our tech or plumber was Charles,he was very quick and very knowledgeable about what he was doing,he did the job in a timely manner .My husband and I was really impressed with his knowledge and work ethics. Definitely would use Dupps plumbing again .And would highly recommended charles.Thank you for your services.
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June Slonim
1/17/2020
Mark came over to fix a couple different things in the house. One job was a bathroom shower that Moen parts were incorrect when installed in new house originally. Instead of having to come through closet wall, Mark determined that the wrong or too short of bolts had been installed causing problem in the shower faucet control. He ordered the correct kit for the fix. Very helpful and clear explanation.
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Carol Benge
1/17/2020
We have used Dupps a couple times now for different problems...old house stuff...we r very happy with the prompt service and very reasonable pricing-they understand real ppl arent all made of money. The guys are fantastic and friendly in addition to being very thorough and professional...we will be using Dupps for all our plumbing needs.
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Judy McMullen Voluse
1/17/2020
Charlie installed a new pedestal sink and faucet in our bathroom. He arrived promptly at the scheduled time, and he did an outstanding job completing the job. Costs were very reasonable, and Charlie was a courteous and knowledgeable worker. This was our first time using Dupps, but without question we will call them in the future.
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Ali Margello
1/17/2020
I have used Dupps on more than 3 occasions at this point. their customer service and quality of work is very high but you will pay through the nose for it. I use them because I can trust them to get the job done but if you're looking for a more competitive price I can tell you Roto-Rooter was cheaper on two of the three occasions.
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Dan Price
1/17/2019
They replaced my water heater and re-circulation pump. Did it in about 4 hours. Professional job. As they were wrapping up, the two guys pointed out to me that while they were opening/closing faucets to bleed water out of the lines, that the cold water knob had stopped working. They valved off the cold water line to keep it from running. They said they didn't think they had damaged it, but offered to replace it for free. I had another one on hand so I later replaced it myself...a 10 minute job. I appreciated that they called it to my attention. There's no way they did anything to it to cause a problem. I think one of them was just unlucky enough to the be guys using it when it failed. In summary: Good company; good guys.
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Michael Jones
1/17/2019
I would absolutely recommend Dupps Plumbing Inc. to anyone who wants exceptional service, excellent quality and outstanding customer service. They went out of their way to accommodate my needs and provide a satisfactory solution in a very short time. Charlie was an absolute pleasure to work with, friendly, upbeat and pleasant while remaining professional, focused and efficient. He finished the work without wasting time, but kept me informed and entertained along the way. His obvious experience and enthusiasm for his work was very much appreciated. I would definitely call them first for any additional plumbing needs!
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Melinda Fuller
1/17/2019
I had issues with my toilet after I had changed out the tank gasket etc. I couldn't get to fill plus others issues John sent out Brandon to find what was going on. Brandon was friendly and reassuring he could get my toilet working properly again. Brandon didn't once complain about having to work in a tight space were my toilet was located. He was uplifting and a pleasure to chat with while he was working. He did an excellent job getting my toilet in working condition I will certainly call Dupps Plumbing next time i need any work done. Thank so much Dupps Plumbing and you're blessed to have Brandon on your team.
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Sarah Gothot McClelland
1/17/2019
Dupps is the only plumber I would let work in my house. We have had John out to our house for various issues over the past two years and every time he has correctly diagnosed the problem and professionally and competently fixed the issue. Furthermore, when necessary he has referred other outstanding contractors to us. John is knowledgeable and I trust him to do the work right and not take shortcuts.
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Kate Eckert
1/17/2019
I had a fantastic experience with Dupps Plumbing!! I called and had same day service. Charlie was timely and knowledgeable and not only installed my propane cooktop but also checked and repaired additional propane hook ups in the basement. I will use them for all my future plumbing needs.
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Jocelyn Plank
1/17/2019
I was extremely satisfied with the work of Charlie at Dupps plumbing. He came to my house in a timely fashion, very respectful, and clean. He replaced my kitchen faucet and garbage disposal. Would highly recommend Dupps plumbing, and will ask for charlie to do any work in the future!
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Nicholas Dattilo
7/04/2018
I put a screw through a copper pipe while repairing drywall. Dupps send a plumber within 24 hours. Charlie arrived on time and was very professional. Fixed my pipe and charged a very fair rate given the circumstances. Would definitely use them again for all my plumbing needs.
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Justin Jerdon
1/17/2017
John from Dupps Plumbing was very helpful. More importantly, he was very friendly and communicated with me frequently in the meantime leading up to his arrival. John quickly replaced an old and defective gate valve for my whole-home water shutoff. He has several years of experience and it shows in his work. I found him to be genuine and honest in his evaluation and suggestions. If I need plumbing assistance in the future, including replacement of my water heater, John and Dupps plumbing will be my selection.
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Mike Dempsey
1/17/2017
I live in an older house in Hyde Park and was looking for a plumbing company to repair a leak in an upstairs bathroom faucet. I found Dupps on-line and was impressed with their favorable reviews on their web-site. Dupps came out within a couple of hours and their service tech was prompt, efficient and very neat. I would recommend Dupps very highly for fast efficient service.
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Michelle Cooper
1/17/2016
Arrived on time and were very professional. They provided a quote for the requested service and updated me on any changes. Different solutions and recommendations where provided for any issues that were encountered. As a courtesy the water heater was inspected for safety concerns. They took the time to complete the work right and to ensure all my plumbing needs were taken care of! I would highly recommend their services!
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Ann Lang
2/20/2015
After moving to Cincinnati and purchasing an older home, we discovered plumbing issues. Well, it took us trying six different plumbing companies before Dupps was recommended to us. John M has helped us several times and was able to finally fix what other plumbers couldn't. Yesterday, with the Arctic chill, we discovered a frozen pipe. John came out the next morning, and even though he had to cut the drywall, he was able to thaw the pipe before it burst; because of the fast service he was able to provide, we avoided a potential big, costly mess. Last year John was able to remedy a problem with our reverse osmosis unit that no other plumbers could, and he remedied several other issues. I trust this company and recently I had John install a water heater for us....it's quiet, very efficient, and we couldn't be more pleased. I could go on, but I will share that I happen to be very picky about work being done correctly, and this company has delivered on the first trip, without any recalls. John will be returning when the weather gets a little warmer to do some outside faucet work for us, and we're just thankful we finally found a competent plumbing company that we find to be trustworthy and know what they are doing.
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Dana Kelly
1/17/2015
I have been using Dupps Plumbing ever since they did the plumbing work on the house we built. I had been through a ton of plumbing companies, one more expensive than the last. Dupps is not only reasonably priced but they know what they are doing and they stand behind their work. Their service department is really easy to work with and they often can get to you that same day - and always if it is an emergency. If you are looking for a good plumber that you feel comfortable doing work in your home, then I would highly recommend them!!
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Nick Enger
1/11/2015
Dupps Plumbing has been my go to plumber for years now. Whether its a remodel, new construction or simply a service call, I can count on Dupps for straight forward recommendations and a fair price. Its nice to have someone you can trust coming into your house to do the work. Great quality, fair price and stands by their work
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